Shipping Policy

All orders are processed immediately, but due to increased social distancing measures at our warehouse, as well as holiday-related carrier delays, orders may take approximately 1-2 weeks to arrive. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active. 

Once we release the package to the shipping agent, we cannot be responsible for any lost or stolen packages. However, we will help you correspond with the agent to solve any difficulties as best we can. 

For domestic orders under $200 we ship without signature confirmation and it is up to the discretion of the delivery person whether to leave the package if there is no one home to accept it. If this is a concern, please provide us with an alternate shipping address if you work during the day or do not anticipate being home to receive your order.

For domestic orders over $200 and for international orders, signature may be required. The shipping agent should always leave a door tag in the event that delivery is unavailable, but we suggest also keeping an eye on tracking and reaching out directly to the shipper if you need to coordinate delivery. Contact information to do so will be available when you check tracking but when in doubt, always feel free to reach out to us for help!

On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.

International shipping: We now offer international shipping on our online store. Unfortunately we are not able to provide shipping estimates over email, but our shipping cost is calculated automatically when items are in the cart. All our shipping costs are determined by shipping zone, as well as volumetric and actual weight. 

Shipping time varies by location. These are our rough estimates:

Max delivery time – 30 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Customs Fees: Customers are responsible for any duties or import fees in addition to shipping pricing. Any order returned to us due to refusal to pay customs fees will be cancelled and refunded the price of the item minus shipping fees.